A fair chance to put things right, never a way to hide reviews
When a customer is about to leave a low rating, Reviewit offers an optional private step first. The customer is always in control, and an honest review is never blocked or hidden.
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01
A low rating begins
A customer starts a one or two star review. Before it publishes, Reviewit offers them the option to raise the issue with you privately.
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02
Optional private message
If they choose to, they send you the problem directly. You get a chance to fix it, replace it, or explain, before anything goes public.
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03
The customer decides
They can accept the resolution, or publish their review immediately and unchanged. The choice is always theirs, and declining is one tap away.
A resolution step, not a rating gate
What it is
- A genuine chance to fix a problem before it goes public
- Always optional, and the customer stays in control
- Better for shoppers and for honest businesses alike
What it is not
- It does not block a customer from publishing
- It does not hide, edit or delete an honest review
- It is not a filter that buries low ratings
Some review tools quietly route unhappy customers away from public reviews. We do the opposite. The resolution step is transparent, optional, and never changes a published review.
One review profile. Every storefront. Built to be found.
Start collecting verified reviews today, free. Add widgets in one click, and get a public profile that Google and AI can read.